Milkii Refund and Returns Policy

At Milkii, we are committed to providing exceptional service to our customers. This policy applies to all products purchased on milkii.co.za, unless otherwise stated.

For enquiries, please contact help@milkii.co.za

 

2. Eligibility for Returns

Products are eligible for returns within 30 days of receiving your order, provided that the item is unused, in the same condition as it was received, and in the original packaging with all accessories intact.

 

3. The Returns Process

To initiate a return, contact help@milkii.co.za and provide your order number. You will be responsible for covering return shipping costs, unless the product is defective or an error was made on our part. Tracking and insurance should be provided.

After the item is received, an inspection will take place within 3-4 business days. We will be in touch with the outcome of the inspection.

 

4. Refunds

Refunds will be issued to the original method of payment within 5-7 business days. A partial refund might be issued if the item is not in its original condition, is damaged, or has missing parts for reasons not due to our error.

 

5. Damaged or Defective Items

Damaged or defective items will be refunded or replaced at no cost to you.

Create a claim by contacting us at hello@milkii.co.za and provide relevant documentation, such as photos of the product, to support your claim. You will then have the option to receive a full refund or exchange the item.