Refund/Returns Policy
Milkii Refund and Returns Policy
At Milkii, we are committed to providing exceptional service to our customers. This policy applies to all products purchased on milkii.co.za, unless otherwise stated.
For enquiries, please contact help@milkii.co.za
2. Eligibility for Returns
Products are eligible for returns within 30 days of receiving your order, provided that the item is unused, in the same condition as it was received, and in the original packaging with all accessories intact.
3. The Returns Process
To initiate a return, contact help@milkii.co.za and provide your order number. You will be responsible for covering return shipping costs, unless the product is defective or an error was made on our part. Tracking and insurance should be provided.
After the item is received, an inspection will take place within 3-4 business days. We will be in touch with the outcome of the inspection.
4. Refunds
Refunds will be issued to the original method of payment within 5-7 business days. A partial refund might be issued if the item is not in its original condition, is damaged, or has missing parts for reasons not due to our error.
5. Damaged or Defective Items
Damaged or defective items will be refunded or replaced at no cost to you.
Create a claim by contacting us at hello@milkii.co.za and provide relevant documentation, such as photos of the product, to support your claim. You will then have the option to receive a full refund or exchange the item.
Motherhood doesn’t always go the way we imagine.
When my baby was born via C-section and spent two weeks in the NICU, my breastfeeding journey didn’t begin the way I had planned. I had prepared for months, ready to nurse him as soon as he arrived, but instead, I found myself expressing breast milk every three hours, starting from when he was just one hour old.
For three weeks, I was attached to a traditional electric breast pump with wires and tubes, unable to move freely or even care for my newborn the way I wanted to. As a first-time mom, it was isolating and exhausting.
Everything changed when I discovered a wearable breast pump. Suddenly, I could express milk while holding my baby, eating a meal, or simply taking a breath. That small bit of freedom made all the difference, and it allowed me to continue expressing for many months with far less stress.
Honestly, without it, I would have stopped after just a couple of weeks!
That experience inspired me to start Milkii, a brand dedicated to helping other moms find that same freedom, comfort, and confidence.
We believe every mom deserves support that fits into her real life, not the other way around. Our wearable breast pumps are designed to give you flexibility, privacy, and peace of mind, so you can nourish your baby while still being present for the moments that matter most.
Motherhood is hard enough - your pump shouldn’t make it harder.
Made with moms in mind, by a mom who’s been there.
Happy pumping,
Britt xx